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Assertiva has a strong commitment to the well-being and satisfaction of our customers, regardless of the service provided, in this order, if you have any complaints or suggestions for improvement, we ask you to fill out our form and we will be happy to see your situation resolved as soon as possible.
The applicant fills in the form according to the situation*
*There are two forms, one for companies and the other for individuals that must be used based on the registration made when purchasing the service/product.
After registration, the applicant will receive a note confirming the successful registration of their complaint, as well as an email with all the details.
Within 48 hours, our team will verify the notification and will also contact the contact registered in the complaint form in order to better understand it and give the proper treatment.
In case of complaint, bad registration or if it is a dispensable matter, it will be closed and completed by our team, naturally with notice to the registrar.
Complaint internally approved and ready to find a solution.
According to the nature of the complaint, it must be implemented within 24 hours (eg refund, change of registration), with the most complex ones taking a little longer. Obviously, with close monitoring of the client. Obviously, with close monitoring of the client.
Upon verification of completion, the Complaint will be completed with communication to the customer about the status of the Complaint.
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